As you may be aware from reports in the UK media, several UK courier companies are temporarily experiencing delays due to staffing issues, primarily related to a shortage of HGV delivery drivers. The result of this means that they’re struggling to deliver all of the items in their network in a timely manner. Based on this, there may be a delay in delivering some larger items, such as heat presses, due to the limited number of couriers that can handle the size and weight of these consignments.
Further to the above, it’s worth highlighting that the vast majority of our customer’s order are handled by DPD Local which appears to currently be experiencing much less issues, so the bulk of our orders are being delivered as expected without any unexpected delay.
As the problems with the delivery couriers are out of our control, we appreciate our customers’ understanding in the impact that this may have on a limited number of deliveries, and apologise for any inconvenience experienced.
We are proactively working to resolve the situation, minimise the impact for our customers and hope to resume normal service on all deliveries as soon as possible.