How To Order Custom Transfers

Ordering Custom Heat Transfers is as easy as 1,2,3!

As all custom heat transfers are bespoke to each customer and each unique job, we don’t offer a self-service ordering portal for you to add them to your basket via our website, as we want to ensure that all orders are thoroughly checked before producing them. Using our email-based ordering process, we make certain that the correct heat transfer process is used for the type of design, the fabric colour and fabric type it is to be applied to, along with checking that the artwork is in the correct format so that it’s production-ready, and that the user has access to a commercial heat press.

HOW TO ORDER

There are three simple steps to ordering

1

Send Us The Details

Send us the full details of what you need via email to info@heat-transfers.uk, and we’ll check the artwork, process and confirm the total costs involved.

2

We Send A Proforma Invoice

If everything’s correct, once you’ve confirmed that you’re happy to proceed we’ll email a proforma invoice for payment via an electronic bank transfer (BACS).

3

We Ship Them!

Once the payment has been confirmed, we’ll make all of the necessary arrangements to have them produced and shipped out to you.


 

Job Details:

For the custom transfers, despite having pre-defined price breaks and sheet sizes, we’d require the following information to ensure that the order is correct:

  • Quantity required.
  • Dimensions of the design.
  • Print colour(s)
  • Fabric type and colour that the transfers are to be applied to.
  • Artwork in the correct format.
  • Confirmation that you have access to a commercial-grade heat press.

Once we have all of this information, we can ensure that the correct process is used, confirm the prices and check that the artwork is good to use to produce the transfers from.



 

Artwork Requirements:

Artwork For Plastisol Transfers

For standard, plastisol-based transfers, we require the design as a line-based, vector graphic (usually an .EPS or .AI file format) with any text saved as outlines.  We also need Solid Coated Pantone colour references for the print colours required. If you don’t have access to Pantone colour charts, we can help you to choose the correct colours for your design, but the closeness to the intended colour may be impaired.

In addition, any fine detail in screen transfer designs would need to be at least 0.8mm in line thickness to avoid having to add a clear keyline around the different elements of the design to ensure that there’s sufficient ink to properly fuse to the garment.  If this isn’t avoidable, the minimum level of detail would need to be at least 0.3mm in line thickness to allow the detail to pass through the screen used for standard inks or at least 0.5mm in line thickness for Shimmer inks, and the clear keyline which is added is costed as an additional colour.

Artwork For Full-Colour Transfers

For UltraColour (DST) full-colour heat transfers, we would require a line-based vector graphic (usually as an .EPS or .AI file format) with any text saved as outlines, or a raster file that is at least 300dpi (dots per inch) at the size required and produced using CMYK colours.  If the design contains fine detail (i.e. less than 2mm in line thickness) a line-based vector graphic would be required to ensure that it’s accurately reproduced.



 

Information Needed For A Proforma Invoice:

Once you’ve confirmed that you’re happy with the costs and wish to proceed with the order, we’d require the following information to generate a proforma invoice for payment before manufacturing the transfers:

  • Company Name (if you have one)
  • Invoice address
  • Delivery address (if different to the invoice address)
  • Purchase order reference (if required)

Once we have all of these details, we’d then email you a proforma invoice showing the total cost, along with our bank account details for payment via BACS (bank transfer). Unfortunately, we don’t supply any of our products outside of the UK, either directly or via freight forwarders, due to the complexities of exporting outside of the UK.

Payment would need to be made via BACS, as due to our narrow margins and the risk of fraudulent transactions, we don’t offer the ability to pay via credit/debit card or PayPal. This allows us to remain as competitively priced as possible, with our prices being regularly checked to ensure that they’re as low as possible.

The delivery of custom transfers is usually via DPD Local at a cost of £6.50 plus VAT for delivery to a UK Mainland address (Next Working Day Service), excluding the Scottish Highlands. In addition, to confirm, free of charge delivery isn’t possible on custom transfer orders, as the offer on our website is solely for stock items, such as heat presses and HTV, where the order value is equal to or over £100.00 excluding VAT.

For full details of our delivery costs and delivery timeframes, please visit the Delivery & Returns page of our website.



 

Order Confirmation:

Once you’ve sent the payment, please let us know via email at info@heat-transfers.uk so that we can confirm the payment, add the job details onto the productions schedule and confirm the anticipated despatch date with you. The turnaround time for despatch would usually be approximately two to three working days from confirmation of the job requirements, confirmation of artwork and receipt of payment of the proforma.

Unfortunately, we don’t have a method of fast-tracking jobs which are urgently required, but we’ll usually do everything we can to accommodate customers that are on a tight deadline.



 

Commonly Asked Questions

Do I Need A Heat Press To Apply Custom Transfers?

As a trade supplier all of the heat transfers that we supply are specifically designed to be applied with a commercial-grade heat press, and are not suitable for application with a domestic iron or a craft/hobby press, such as a Cricut EasyPress.


 

What If I Don’t Have The Artwork In The Correct Format?

If you aren’t able to provide the artwork in the correct format, we don’t offer direct recommendations but many of our customers use either Net Digitising (https://netdigitizing.co.uk/artwork-services/), Digitising Mart (https://digitisingmart.co.uk/vectorart.php) or David Sharp (https://davidsharp.co.uk/our-services/) to have block-colour designs, and designs with a limited amount of shading, redrawn as line-based vector graphics.


 

Can I Group Jobs Together On A Gang Sheet?

It’s also possible to group several designs together as a gang sheet providing they’re in the same custom transfer process, which could be easily separated with scissors once received.  The overall dimensions of the sheet would dictate the costs, and the minimum order quantity is 25 upwards (based on the same design and same colour).  However, it wouldn’t be advisable to mix larger block designs with fine detail designs as they would need to be produced on the same screen which would inevitably affect the opacity/detail achievable in the finished transfers and compromise the quality.  Furthermore, any gang sheet would need to be sent to us laid up as a gang sheet (i.e. provided as finished artwork) as we are a trade supplier and unfortunately we don’t offer artwork services as the trade customers we deal with tend to be able to provide the artwork in a production-ready format.  As guidance, we’d usually recommend a minimum gap between designs of 15mm to 20mm (1.5cm to 2cm) to ensure that there’s enough space to easily separate the designs on the sheet by hand with scissors once received.


 

Are The Custom Transfers Made Using Vinyls?

Although we supply Heat Transfer Vinyls as uncut media, all of our custom heat transfers are manufactured using various screen-based processes and are produced using plastisol-based inks or water-based inks. The transfers are printed in reverse onto parchment paper or a polyester backer which is ready to apply to the garment once received, with no cutting and/or weeding required.


 

Is An SVG File A Usable Vector Graphic?

For vector-based designs, an SVG file isn’t usually suitable for printing purposes, as it’s a vector image standard used mainly for WorldWideWeb (Internet) publishing and is XML and JavaScript-based, rather than a print vector file and isn’t considered to be a true vector graphic. A vector graphic would normally be created using vector graphics software (such as Adobe Illustrator, CorelDRAW and Inkscape) rather than a raster image editor (such as Adobe Photoshop) and attempting to export the file.


 

Where Can I Find Out More Information?

The following guides should hopefully also be of use to you if you haven’t seen them already:


 
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