The world is currently facing an unprecedented health crisis and the COVID-19 (Coronavirus) pandemic has brought many sudden changes to everyone’s way of life, both personally and professionally, and we’re all working on ways to get through this together.
In accordance with UK Government guidance provided on 23rd March 2020, we temporarily reduced the production capacity of custom heat transfers to lower the amount of staff required to manufacture them, and the despatch of all goods. However, due to safety measures now put in place to protect staff, SAME DAY despatch has resumed from 7th May 2020 for all stock items (providing they’ve been ordered before 4pm from Monday to Thursday and 12pm on Fridays, due to lower on-site staff numbers), and custom heat transfer leadtimes have also returned to normal.
As the situation is constantly changing, depending on how the situation evolves we may have to review our leadtimes based on any updated guidance from the UK Government.
In addition, as we’re fully committed to protecting our employees, their families and help keep the virus from spreading, we’re still providing telephone and email support, but this is mainly being done remotely to ensure we can operate as safely as possible. However, the challenges of working remotely, along with the impact of providing childcare for some employees, means that it may take a little longer than normal to respond to enquiries.
As a family owned and operated business, we fully understand the impact that these temporary changes will have on our customers, and we thank you for your understanding at such a challenging time for all individuals, communities and businesses.
Finally, as this is a ongoing situation, we will update this page with all the latest information as and when changes occur.